Refund Policy

Last Updated: 22 June 2026

At GROMIZE, we are committed to providing high-quality products and services. Please read our refund policy carefully before placing your order.

1. Orders

Once an order is confirmed and payment is successfully completed, it is processed immediately. Please ensure that all order details are correct before making the payment.

2. Refund Eligibility

We offer refunds only in the following situations:

• You receive a damaged product.
• You receive the wrong product.
• The product is defective due to a manufacturing issue.

To request a refund or replacement, you must contact us within 48 hours of receiving the product and provide:

• Order ID
• Unboxing video (mandatory)
• Photos or videos showing the issue

Without an unboxing video, refund or replacement requests may not be accepted.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Change of mind after purchase.
• Incorrect information provided by the customer.
• Minor cosmetic damage that does not affect functionality.
• Damage caused by misuse, improper handling, or unauthorized modifications.
• Products that have already been used or installed (unless they are defective).

4. Replacement

If your claim is approved, we may provide a replacement instead of a refund, depending on the nature of the issue.

5. Refund Process

If a refund is approved:

• The refund will be processed to the original payment method.
• It may take 5–10 business days for the amount to reflect in your account, depending on your bank or payment provider.

6. Shipping Charges

Shipping charges are non-refundable unless the error was caused by GROMIZE.

7. Contact Us

For refund or replacement requests, please contact:

GROMIZE Agency
📞 Phone: +919234317319
📧 Email: support@gromize.com